Refund Policy

You can cancel at any time — from your Whop account (whop.com/orders, also linked from Settings → Plan & Billing), or simply by emailing support@candelajournal.com; the email is itself effective and we will action it for you. Cancelling stops future renewals, and your paid features keep working until the end of the period you've already paid for. Your journal then remains readable on the free tier — nothing is deleted when a subscription ends.

If you are a consumer, the Consumer Contracts Regulations 2013 give you the right to cancel a purchase within 14 days and receive a refund. Because your plan or credit pack starts working immediately — you expressly request that before checkout — the refund is reduced by a proportionate charge for what has already been supplied: the elapsed part of a subscription period, or the value of credits already spent.

To exercise it, email support@candelajournal.comwithin 14 days of purchase. No reason needed. You may use the model form below, but you don't have to — any clear statement works. We refund within 14 days of your cancellation using the original payment method, via Whop.

Credit packs are one-time purchases: they never renew and never expire while your account exists. Spent credits are a consumable and aren't refunded outside the cooling-off window — but unspentpurchased credits are refunded at the price you paid if you delete your account (contact us before or promptly after deleting), if we ever discontinue Candela, or if we terminate your account other than for serious breach. If a coach request fails and a credit was taken, tell us and we'll restore it.

Separately from anything above: if Candela is faulty, not as described, or not provided with reasonable care and skill, the Consumer Rights Act 2015 gives you remedies — repair, re-performance, or money back — that nothing we publish can take away. If something isn't right, tell us and we'll fix it or refund you.

Refunds are made to your original payment method through Whop. The rights on this page are given by us: if anything in Whop's own processes would give you less, we will honour this page — email support@candelajournal.comand we'll procure the refund directly.